Key areas of responsibility

Assembléon is a manufacturer of component mounting systems.  A high level of service is important factor for customers of Assembléon. Where customers are located all over the world.
The past has shown that it is important that the right people have the correct technical knowledge (information) to reach this high service level for customers.
The goal of this research is to define a knowledge model that describes who needs which type of knowledge and to translate this into a design for a knowledge system. This system has to be efficient, effective and sustainable.

Keywords

Knowledge systems, internet, Customer Support.